Tag a user by user’s type, situation, status, etc for better management.
Create Tag
In your workspace, go “Tags” from the left sidebar.
You can also create tag by just typing in a new tag name and click it wherever you add tag.
![](https://docs.konversation.io/wp-content/uploads/2022/12/Konversation-2-1024x474.png)
And now the new tag is created, you can view all tags via the main tag display ‘as shown below’
Add / Remove Tag
In the Action step, click “Flow Actions”, then you can see “Add Tag” and “Remove Tag” options.
![](https://1369750374-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWQDl1MvGQxbiNyVOzW8v%2Fuploads%2FKzShAArkXcJDxIfCiMx2%2Ftempsnip.png?alt=media&token=f9bd55f2-a5a4-46c7-91e2-883c377bec26)
Use Tag in Condition Step
Use condition step to help you guide users with different tags to different steps.
Use Tag in Live Chat
You can also manually add / remove / check tag for each user in “Live Chat” from the left sidebar.