Tag a user by user’s type, situation, status, etc for better management.
In your workspace, go “Tags” from the left sidebar.
You can also create tag by just typing in a new tag name and click it wherever you add tag.
And now the new tag is created, you can view all tags via the main tag display ‘as shown below’
Add / Remove Tag
In the Action step, click “Flow Actions”, then you can see “Add Tag” and “Remove Tag” options.
Use Tag in Condition Step
Use condition step to help you guide users with different tags to different steps.
Use Tag in Live Chat
You can also manually add / remove / check tag for each user in “Live Chat” from the left sidebar.